Make a compliment or complaint

Your compliments, complaints and comments about local health services are extremely important to us, as are your views about how you felt you were treated when you were a patient. 

All this information helps us to understand when things work well, so we can make sure examples of good practice are followed across other services. They also alert us early to any problems, so we can act quickly if things go wrong, or when standards fall short of what you expect.

Use this guide below to find out which is the best contact for you. 

About doctors, dentists, pharmacists, opticians  

Compliments, comments or complaints about these services are dealt with by NHS England Customer Contact Centre using the following details:

By phone – 0300 311 22 33 (Monday to Friday, 8am to 6pm, except Bank Holidays) 

By email – england.contactus@nhs.net 

By post – NHS England, PO Box 16738, Redditch, B97 9PT 

Healthwatch Sefton  

You can also raise your queries or concerns with the independent patient’s champion in the following ways:

By phone – 0800 206 1304 or 0151 920 0726 extension 240

By email – info@healthwatchsefton.co.uk

By post – 3rd Floor, Suite 3B, North Wing, Burlington House, Crosby Road North, Waterloo, L22 0LG

About us or the services we commission

We have a policy that describes how we will deal with complaints. To make a make a compliment, comment or complaint about the CCG or any of the services that we commission you can use the online form below or contact us by:

By phone - 0800 218 2333 

By email - southseftonccg.complaints@nhs.net 

By post - 3rd Floor, Merton House, Stanley Road, Bootle, L20 3DL 

 

Contact