Non-COVID-19 illnesses or injuries?

There will be times when some of us will need help and advice for non-coronavirus related illnesses or ongoing conditions that need attention.

Importantly, those health services that you normally turn to first when you are unwell are still there for you when you need them, so do not delay in contacting them if you have any concerns about your health and wellbeing.

They are likely to be working differently for the time being, so they can keep you, your family and their staff as safe and well as possible.

This could mean:

  • Changing opening times
  • Asking you to visit a different building
  • Having a telephone consultation to discuss your health needs
  • Temporarily postponing a regular appointment
  • Asking you to manage your own the health and wellbeing when it is appropriate for minor illnesses

We hope this will not inconvenience you too much and we appreciate your support during this time.

Here are some of the important changes to your services that you should know about if you need health advice, information or treatment for non coronavirus conditions.

GP practices

Your GP practice is working differently to provide your ongoing care and support.

This means you should either phone your practice or visit the practice website to get advice – please do not visit your surgery in person – and you should continue to contact them without delay when you have health concerns, as you would do in normal times.

Remember, there is a range of services you can access online, including ordering repeat prescriptions and accessing a wide range of medical advice and information.

Visit your GP practice’s website for online services, or download the NHS App on your smartphone, tablet or other device.


Our local pharmacies are continuing to provide advice, support and treatment for a range of minor illnesses and ailments.

They will be following social distancing guidelines and it may take longer to get the advice you need, so please be patient.

They may have altered opening times to manage their workload, so always check on their website before you visit in case there have been any changes.

You can find website details for local pharmacies here.

Do not go to your pharmacy if you have any coronavirus symptoms. Visit the NHS 111 online service instead.

Your medicines and repeat prescriptions

There are things you can do to help us help you during this time.

Order your repeat prescriptions in the usual way using the NHS App, Patient Access App, or through your GP surgery.

To help us to keep supplying medicines to everyone who needs them, please only order repeat prescriptions in your usual quantities at the usual time.

If you need to collect a prescription and have coronavirus symptoms or are self-isolating at home please arrange for a friend, relative or volunteer to collect for you.

Walk-in and urgent care centres

Sefton’s centre at Litherland Town Hall is currently NOT operating a walk-in service but it is continuing to provide health advice and treatment for you and those you care for, including your children.  

Please do not attend the centre in person as you will not be seen – telephone instead.

Centres in Ormskirk and Skelmersdale are operating in the same way. 

You can call the centres using the numbers below or visit their websites for more information

Litherland Walk-In Centre (8am – 8pm) - 0300 100 1004.

West Lancashire Urgent Care Centre and Skelmersdale Walk-in Centre – 01695 40218


Emergency hospital services

You should still call 999 for all serious or life-threatening emergencies. If you think you or a family member are suffering with the symptoms of a heart attack or a stroke you must dial 999 immediately

If you are told to go to hospital it is important that you go to hospital.

You should continue to attend your appointments, unless you have been told not to.

Use the following links to find out full arrangements at our local hospitals:

Southport and Ormskirk Hospital NHS Trust

Please note the children’s accident and emergency department at Ormskirk hospital is closed from 10pm until 8am each day until further notice. Ambulance patients are taken directly to Alder Hey Children’s Hospital in Liverpool.

Liverpool University Hospitals NHS Foundation Trust – including Aintree, the Royal and Broadgreen.

Alder Hey Children’s Hospital NHS Foundation Trust 


Community services

Services like blood testing and speech and language therapies are also working differently at this time and you can find out full details of any changes community providers have put in place by visiting their websites.

Mersey Care NHS Foundation Trust 

North West Borough’s Healthcare 


Mental health and wellbeing services

Support and advice on your mental health and wellbeing continues to be available from our local services by telephone or online.

Use the links below for a round up of services and how to contact them:    

For adults

For children and young people


Sexual health service

Sefton Sexual Health Service is currently working to a reduced capacity. The service is still advising via phone consultations and seeing patients where absolutely necessary. Find out more at the Sefton Sexual Health website. 



All dental practices have stopped non-urgent care and treatment.

You should telephone your dentist if you need urgent dental advice. You will be assessed over the telephone and will be offered advice, any medicines you main need for dental pain, or be referred to an urgent service if this is needed.

If you are not registered with a dentist you can go to or call the dental helpline: 0161 476 9651

Do not go to your dental practice in person, as you will not be seen.


What to do about …

You can read advice about routine vaccinations and what to do if you, the person you care for or your child becomes unwell and you are pregnant or a cancer patient, or if you suspect you or someone you care for is having heart attack or stroke. Click here for more information.


Get NHS help online

The coronavirus (COVID-19) outbreak means you should only leave your home if it's essential but it's still easy to get NHS help using your smartphone, tablet or computer. Get NHS help online here.



The NHS App is available to download and has some really useful options that can help to support you and your family at home such as reordering prescriptions, and up to date COVID-19 advice access 111 Online, for advice on self-care and whether urgent help is needed.

Remember: what to do if you have coronavirus symptoms

If you have coronavirus symptoms - a high temperature or a new, continuous cough - and you need medical advice, use NHS 111 online.

Only call 111 if you do not have online access.

If NHS 111 decides that you need to see or speak to someone else because of your symptoms, the service will arrange this with you.