Non-COVID-19 illnesses or injuries?

There will be times when some of us will need help and advice for non-coronavirus related illnesses or ongoing conditions that need attention.

Importantly, those health services that you normally turn to first when you are unwell are still there for you when you need them, so do not delay in contacting them if you have any concerns about your health and wellbeing.

They are likely to be working differently for the time being, so they can keep you, your family and their staff as safe and well as possible.

This could mean:

  • Changing opening times
  • Asking you to visit a different building
  • Having a telephone consultation to discuss your health needs
  • Temporarily postponing a regular appointment
  • Asking you to manage your own the health and wellbeing when it is appropriate for minor illnesses

We hope this will not inconvenience you too much and we appreciate your support during this time.

Here are some of the important changes to your services that you should know about if you need health advice, information or treatment for non coronavirus conditions.

GP practices

Your GP practice is working differently to provide your ongoing care and support.

Contact the practice, either online, by an app or by phone to be assessed. If a face-to-face appointment is necessary, you will be advised on what to do. GP practices have measures in place to minimise any risk from coronavirus.

Please do not enter the practice unless you’ve been advised to. This will ensure they can continue to provide essential care safely.

You should continue to contact them without delay when you have health concerns, as you would do in normal times.

Remember, there is a range of services you can access online, including ordering repeat prescriptions and accessing a wide range of medical advice and information.

Visit your GP practice’s website for online services, or download the NHS App on your smartphone, tablet or other device.


Pharmacists and their teams are an essential part of the NHS and need your help and support during the coronavirus pandemic. Always treat staff with respect, they are doing their best to provide you with the medicines and advice you need.

Important information on prescriptions during the COVID-19 pandemic

1. Order repeat prescriptions in your usual quantities at the usual time. Over ordering of your medicines may mean someone else has to go without their medicines.
2. Order your usual prescription online or via an app. Do not go to your GP practice or pharmacy to order prescriptions and only phone them if you cannot order online or via an app. You can order repeat prescriptions on the NHS App and through your GP surgery or pharmacy’s online service, where available. You can find out about ordering medicines online at
3. If you have a prescription to collect:
• If you are 70 or over, have a long-term health condition or are pregnant you should arrange collection by a relative or friend, or ask your pharmacy for advice about delivery
• Ask any relatives and friends who are delivering your medicines to make sure they have seen you pick up the bag
• If your medicines are being delivered make sure you keep a safe distance when you receive them.
4. For everyone else, if you are going into a pharmacy in person, follow social distancing rules and the rules put in place by the pharmacy to protect you and their staff
5. Pharmacies may have altered opening times to manage their workload
6. Sales of some medicines may be restricted in quantity by pharmacies to ensure that there is enough for everyone.

You can find website details for local pharmacies here.

Walk-in and urgent care centres

Sefton’s centre at Litherland Town Hall is currently NOT operating a walk-in service but it is continuing to provide health advice and treatment for you and those you care for, including your children.  

Please do not attend the centre in person as you will not be seen – telephone instead. 

Patients can book an appointment by contacting Litherland Walk-in Centre direct on their new number which is: 0151 475 4667. 

The Litherland Walk-in Centre telephone triage line will operate every day, from 8am to 8pm.

Those who only have Covid-19 symptoms will be directed to NHS 111. If you have Covid-19 symptoms and still require walk-in centre treatment for another problem, you will still be triaged and seen.

Centres in Ormskirk and Skelmersdale are operating in the same way. 

You can call the centres using the numbers below or visit their websites for more information

Litherland Walk-In Centre (8am – 8pm) - 0151 475 4667.

West Lancashire Urgent Care Centre and Skelmersdale Walk-in Centre – 01695 40218


Emergency hospital services

You should still call 999 for all serious or life-threatening emergencies. If you think you or a family member are suffering with the symptoms of a heart attack or a stroke you must dial 999 immediately

If you are told to go to hospital it is important that you go to hospital.

You should continue to attend your appointments, unless you have been told not to.

Use the following links to find out full arrangements at our local hospitals:

Southport and Ormskirk Hospital NHS Trust

Please note the children’s accident and emergency department at Ormskirk hospital is closed from 10pm until 8am each day until further notice. Ambulance patients are taken directly to Alder Hey Children’s Hospital in Liverpool.

Liverpool University Hospitals NHS Foundation Trust – including Aintree, the Royal and Broadgreen.

Alder Hey Children’s Hospital NHS Foundation Trust 


Community services

Services like blood testing and speech and language therapies are also working differently at this time and you can find out full details of any changes community providers have put in place by visiting their websites.

Mersey Care NHS Foundation Trust 

North West Borough’s Healthcare 


Mental health and wellbeing services

Support and advice on your mental health and wellbeing continues to be available from our local services by telephone or online.

Use the links below for a round up of services and how to contact them:    

For adults

For children and young people


Sexual health service

Sefton Sexual Health Service is currently working to a reduced capacity. The service is still advising via phone consultations and seeing patients where absolutely necessary. Find out more at the Sefton Sexual Health website. 


Eye care and opticians

Anyone with a regular optician should as a first step call their practice/store. Please do not visit the practice/store.

The optometrist will assess your situation over the phone, give advice and, if needed, issue spectacles or contact lenses if these have been supplied before. These can be collected from or delivered by a local optician.

If you require spectacles to function with essential tasks such as work or driving as a key worker and it is not possible to dispense spectacles based on a previous prescription, then the optometrist is able to arrange a face to face consultation at the practice. This is subject to the optometrist’s clinical view of:

  • COVID-19 risk for both patient and practice team
  • The patient’s essential need for spectacles and/or contact lenses

Anyone without a regular optician can find details of local practices via:

If the Optometrist thinks that urgent or emergency eye care is needed, they will refer you into the local urgent or emergency eye care service so that any necessary treatment can be carried out. This may be carried out by the same optical practice or another local practice. 

For eye care problems, please contact your optician first. Please do not visit A&E, your GP practice or pharmacy. 



Dental practices are now able to open. Practices will need to prioritise patients with the most urgent need.

If you need help from a dentist:

  • contact your dental practice by phone or email.
  • you will be given advice or offered an appointment if appropriate.
  • for urgent dental care you can also use the NHS 111 online service.

If you are told to visit your dentist, you may notice some changes have been made to keep you and your dental team safe.

  • Your practice will look different as it observes social distancing and hygiene rules.
  • The dental team may also be wearing different protective equipment to what you are used to seeing.
  • The range of treatments you will be offered may be different to what you received previously.
  • Treatments offered may vary from practice to practice.
  • This will depend on the staff and equipment available at the time and is to ensure your safety and that of the dental team.

Please do not visit your practice unless you’ve been advised to. This will ensure they can continue to provide essential care safely.

If you think you need urgent dental treatment:

  • call your dentist
  • if you cannot contact your dentist, or you do not have one, use the NHS 111 online service
  • if a clinical appointment is necessary, this may take place at your dental practice or at an urgent dental care centre.   

What to do about …

You can read advice about routine vaccinations and what to do if you, the person you care for or your child becomes unwell and you are pregnant or a cancer patient, or if you suspect you or someone you care for is having heart attack or stroke. Click here for more information.


Get NHS help online

The coronavirus (COVID-19) outbreak means you should only leave your home if it's essential but it's still easy to get NHS help using your smartphone, tablet or computer. Get NHS help online here.



The NHS App is available to download and has some really useful options that can help to support you and your family at home such as reordering prescriptions, and up to date COVID-19 advice access 111 Online, for advice on self-care and whether urgent help is needed.

Remember: what to do if you have coronavirus symptoms

If you have coronavirus symptoms - a high temperature or a new, continuous cough - and you need medical advice, use NHS 111 online.

Only call 111 if you do not have online access.

If NHS 111 decides that you need to see or speak to someone else because of your symptoms, the service will arrange this with you.